Frequently Asked Questions
We've put together some answers to common questions we're asked below, but if you have any further queries please just get in touch.
What time should I arrive for the Hill Trip?
We recommend arriving as early as possible to allow yourself time to buy tickets. In school holidays we can be extremely busy and may have to limit numbers (see below) so please arrive early to avoid disappointment. The shop is open from 10am.
Can I pre-book for the Trip?
Whilst we usually have plenty of space to take everyone who would like to join the Trip, in the last year or so there's been a real surge of visitors to the Cairngorms, meaning that on occasion we get an overwhelming number of visitors turn up for a particular Trip. For safety, practicality and enjoyment reasons this means we have a limit on numbers - tickets are first come, first served for each Trip. We're open from 10am, so please do arrive early to buy your tickets and guarantee a place. We don't take pre-bookings before the day - unfortunately the unpredictability of the mountain environment and the reindeer themselves means its not a viable option.
What's your postcode?
Please don't use a sat-nav to find us - postcodes in Scotland cover vast areas and many sat-navs will take you to the centre of the area (which is not where we are!). Directions can be found here.
Where do I park?
When you arrive in Glenmore Village, please use the signed parking bays along the main road (don't turn left up to the Centre!). We only have extremely limited disabled parking outside the shop itself.
Will I definitely see reindeer on the Hill Trip?
Yes! For most of the year, the trips go to our hill enclosure, so we know that the reindeer will be there, and in winter, when we visit the free-ranging herd, we have good systems in place to ensure they will be where we expect. There are only a handful of occasions in our history when the reindeer haven't been there for the Trip, in which case, of course, we'll give you a full refund.
Can I bring carrots for the reindeer?
Unfortunately, our reindeer don't eat carrots, preferring their natural diet of sedges, lichens, blaeberries and birch. We also feed them a carefully balanced cereal-based supplementary feed, so they're very well fed. As arctic animals, they simply don't recognise carrots as food, as they don't grow in their natural habitat.
How long does the Hill Trip last?
Anywhere from 1 - 2 hours. We guide you up to the reindeer, teach you about them and feed the herd, then you have the flexibility to leave in your own time (within reason!).
It's raining - will the Hill Trip still be on?
Yes - if we cancelled the Hill Trip every time it rained, we'd never go! Please make sure you are appropriately dressed for the weather conditions. In extreme wind or snow, it is possible that the trip may be cancelled for safety reasons - this usually only happens in the winter months, but feel free to phone us to check.
What should I wear for the Hill Trip?
The Hill Trip leads you into the reindeer's habitat on the open mountainside. If it's cold or wet, you'll be very exposed, so please bring more layers than you expect to need. It is often muddy (with added reindeer poo!) so walking boots or wellies are ideal, or in summer you can wear trainers that you don't mind getting dirty. High heels and fashion boots are NOT suitable, and if you wear open sandals we may turn you away for health and safety reasons. We hire out wellies for 50p/pair. In winter, gloves and a hat are essential - remember you're going into a sub-arctic environment. A waterproof jacket is advisable at any time of the year (it is Scotland, after all!). Between June and October, on still days, it is highly recommended to wear bug repellant as the famous Scottish midges can be unpleasant.
Can we just go up and see the herd ourselves?
Sadly not, whilst reindeer are generally friendly, they are still animals and hence it is necessary to have an experienced guide with you to make sure everyone (both humans and animals) stays safe.
Can I bring my dog?
Unfortunately dogs make reindeer very nervous, as they closely resemble wolves, their natural predator. For this reason, we can't allow any dogs to join us on the Hill Trip or in the paddocks. If several of you are visiting the paddocks, you're welcome to take turns going in whilst someone holds the dog outside. Dogs are welcome in the shop (especially puppies or especially cute hounds!).
Do you have disabled access?
Our paddocks are wheelchair accesible, and there is disabled parking available outside the shop. Please ask if you would like us to put the ramp in place for you to access the shop. The Hill Trip involves a 20 minute walk along a rough track, including some rocky steps - there is no easier access than this unfortunately. If you're unable to make it up the hill, it is still possible to see reindeer in the paddocks, and if you make us aware that one of your party is disabled we will endeavour to come round to introduce you to them personally.
Do you have special activities at Christmas time?
We have 'Christmas Fun' here at the paddocks and exhibition, which runs every weekend in December up until Christmas, and also the last few week days before the big day itself. There are extra crafting activities, a fun quiz and a great festive vibe! No need to book, just come and join the fun - open 10am - 5pm.
Can we book a sleigh ride?
Whilst our big adult males are trained to pull a sleigh (on wheels), we only do public appearances, so unfortunately we can't offer personal sleigh rides. To be honest, our boys are far too lazy and spoilt, and would be very unimpressed if we asked them to walk back and forth for a long period pulling a sleigh. We like to keep them happy!
Can I buy a reindeer?
We don't sell any of our reindeer - every member of our herd will live out their life with us here in the Cairngorms. This is because reindeer are very poorly suited to a captive environment, and without space to roam in their natural environment and climate, they rarely stay healthy. The Cairngorms are now the only place in the UK which offers a sub-arctic ecosystem, and we are unwilling to sell our animals into an unsuitable life in a field in the warmer climes elsewhere in the UK. Grass is far too rich for their stomachs, their hooves become overgrown as they can't wear them down, and the warm climate creates problems with antler growth. We receive phone calls on a weekly basis from smallholders who have bought a couple of reindeer from a dealer and already had one die - please, please do your research first if you are considering buying reindeer, and don't put your money into supporting an industry which is causing many reindeer to be imported from a natural lifestyle to suffer in the UK.
Rudolph lives at the North Pole with Santa, helping him to organise Christmas every year. He sometimes pops by to check that all of his relations here are doing well.